Return Policy/Shipping Policy
Indie Mode Inc.
Products may be returned for an in-store credit only within 14 days of purchase. Product must be returned in original condition as well as packaging.
Please contact us via e-mail PRIOR to return to obtain a return authorization code. Item to be returned must include this code, as well as a copy of the original receipt. Indie Mode Inc. is not responsible for shipping cost of returns.
Regretfully, we cannot offer exchanges on sale items, custom* or special orders.
Exchanges do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to product during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
*Custom boots measured by one of our representatives may be exchanged within 14 days of shipment, should they not be correct. They must NOT be worn and in NEW condition. We will absolutely order you a new replacement pair.
Tall Boot Warranty: 90 day warranty excluding normal wear and tear. Boots must show that they have been properly cared for, clean and stored.